Complaints Handling

Escrowfy GmbH (the “Company”) does not offer services to clients residents in and/or directly/indirectly linked to the following  countries:

Escrowfy’s policy is that if, after contacting all parties, the complainant remains unsatisfied with the outcome, they can seek further assistance through the Financial Services Ombudsman (FINSOM). This service is independent and supported by the Swiss government to assist individuals in disputes with financial institutions. If a resolution is still not reached, the complainant may ultimately take the matter to court. Escrowfy will document the advice provided during the process in the complaint file and will classify the case as ‘Investigated but not resolved’ if the issue remains unresolved.

To contact FINSOM, clients are advised to “file a complaint” using the following link: https://finsom.ch/homepage/mediation-access/

More information on the FINSOM can be obtained by visiting https://finsom.ch/en/